Privacy Policy

Effective Date: May 27, 2025

Last Updated: May 27, 2025

1. Introduction

PDFMaster ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and PDF processing services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Email address (if you contact us or subscribe to updates)
  • Name (if provided voluntarily)
  • IP address and browser information
  • Device information and operating system

2.2 File Information

When you use our PDF tools, we temporarily process your files to provide the requested service. We do not store the content of your files permanently.

2.3 Usage Data

We automatically collect information about how you interact with our services, including:

  • Pages visited and time spent on our website
  • Tools used and frequency of use
  • Referral sources and search terms
  • Technical information about your device and browser

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our PDF processing services
  • To improve our website functionality and user experience
  • To respond to customer service requests and support needs
  • To analyze usage patterns and optimize our services
  • To comply with legal obligations and protect our rights

4. File Processing and Security

4.1 File Handling

Your uploaded files are:

  • Processed on secure servers with SSL encryption
  • Automatically deleted within 1 hour after processing
  • Never stored permanently on our servers
  • Never shared with third parties
  • Protected by industry-standard security measures

4.2 Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve our services and user experience

You can control cookie settings through your browser preferences. Disabling cookies may limit some functionality of our services.

6. Third-Party Services

We may use third-party services for:

  • Website analytics (Google Analytics)
  • Error monitoring and performance optimization
  • Content delivery and hosting

These services have their own privacy policies and may collect information independently.

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide our services effectively
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Uploaded files are automatically deleted within 1 hour of processing.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your personal information
  • Restriction of processing
  • Data portability
  • Objection to processing

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@pdfmaster.com
  • Address: [Your Business Address]
  • Phone: [Your Phone Number]

13. Legal Basis for Processing (EU Users)

For users in the European Union, our legal basis for processing personal information includes:

  • Consent: When you voluntarily provide information
  • Legitimate Interest: To improve our services and prevent fraud
  • Contractual Necessity: To provide the services you request
  • Legal Compliance: To comply with applicable laws

By using our services, you acknowledge that you have read and understood this Privacy Policy.